The Glasgow School of Art aims to ensure that its services, processes and procedures are of the highest standard, fair, clear and explicit and are implemented consistently and all members of the public are treated in a friendly, courteous and professional manner.

We recognise, however that occasionally members of the public may feel that they wish to complain about some aspect of their interaction with us. In the event that you feel aggrieved about the way The Glasgow School of Art has treated you, the School has established a procedure to enable us to address your concerns in an appropriate and timely manner and take any remedial action.

To view a copy of the GSA Public Complaints Procedure (PDF format) please click here.

The GSA also has in place a Statement of Unacceptable Actions by Complainants a copy which can be viewed here.

If you require a printed version of either our Complaints Procedure or Statement on Unacceptable Actions by Complainants, please contact, the Assistant Company Secretary on +44(0) 141 566 1434 or complaints@gsa.ac.uk

If your complaint relates to Student Admissions and Recuitment, please refer to our Admissions Policy and Admissions Complaints Procedure which can be found here.

If your complaint relates to any aspect of our staff recuitment process, copies of our equal opportunities, disability and race equality policies can be found here.