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Complaint Handling Performance >

Annual Reports


Quarterly Data

 Q2 2016/17

  • 4 Complaints recorded under the CHP during Q2 of 2016/17

    • 3 Frontline
    • 1 Investigation
  • 4 in time responses
  • 0 out of time responses

Q1 2016/17

  • 7 Complaints recorded under the CHP during Q1 of 2016/17

    • 3 Frontline
    • 4 Investigation
  • 6 in time responses
  • 1 out of time responses

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Q4 2015/16

  • 8 Complaints recorded under the CHP during Q4 of 2015/16

    • 4 Frontline
    • 4 Investigation
  • 7 in time responses
  • 1 out of time responses


Q3 2015/16

  • 4 Complaints recorded under the CHP during Q3 of 2015/16

    • 1 Frontline
    • 3 Investigation
  • 4 in time responses
  • 0 out of time responses


Q2 2015/16

  • 7 Complaints recorded under the CHP during Q2 of 2015/16

    • 4 Frontline
    • 3 Investigation
  • 4 in time responses
  • 3 out of time responses

Q1 2015/16

  • 5 Complaints recorded under the CHP during Q1 of 2015/16

    • 5 Frontline
    • 0 Investigation
  • 5 in time responses
  • 0 out of time responses

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Q4 2014/15

  • 5 Complaints recorded under the CHP during Q4 of 2014/15

    • 5 Frontline
    • 0 Investigation
  • 5 in time responses
  • 0 out of time responses


Q3 2014/15*

  • 8 Complaints recorded under the CHP during Q3 of 2014/15

    • 6 Frontline
    • 2 Investigation
  • 5 in time responses
  • 3 out of time responses

 
Q1 2015

  • 4 Complaints recorded under the CHP during Q1 of 2015

    • 2 Frontline
    • 2 Investigation
  • 2 in time responses
  • 2 out of time responses

*To align internal complaint reporting with the annual report of performance indicators requested by SPSO, it was agreed that the quarterly, internal reporting of complaint performance would change to the academic year from the calendar year.

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Q4 2014

  • 9 Complaints received under the new model CHP during Q4 of 2014

    • 7 Frontline
    • 2 Investigation
  • 9 in time responses
  • 0 out of time responses

Q3 2014

  • 3 Complaints received under the new model CHP during Q3 of 2014

    • 2 Frontline
    • 1 Investigation
  • 3 in time responses
  • 0 out of time responses

Q2 2014

  • 2 Complaints received under the new model CHP during Q2 of 2014

    • 2 Frontline
    • 0 Investigation
  • 1 in time responses
  • 1 out of time response (due to factors outwith our control)

Q1 2014

  • 5 Complaints received under the new model CHP during Q1 of 2014

    • 2 Frontline
    • 3 Investigation
  • 2 in time responses
  • 3 out of time responses

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Q4 2013

  • 3 Complaints received under the new model CHP during Q4 of 2013

    • 1 Frontline
    • 2 Investigation
  • 3 in time responses
  • 0 out of time responses


If you have any questions relating to the above content, please email complaints@gsa.ac.uk.