Tour FAQ's
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Frequently asked questions regarding our public schedule of tours, visiting and booking tours with The Glasgow School of Art’s award-winning guides can be found below.

If the information you require is not contained within the below, please do not hesitate to contact us at tours@gsa.ac.uk or +44(0)141 353 4526 and we will be happy to help. We look forward to welcoming you to The Glasgow School of Art!

  1. What types of tour are available?

  2. What do visitors think of the tours?

  3. How do I book tickets?

  4. How do I change my booking?

  5. How do I cancel my booking?

  6. Do you have any guidance for private group visits?

  7. Are the tours suitable for visitors with mobility difficulties or sensory impairment?

  8. Are the tours suitable for children? 

  9. Are all of the tours conducted in English? 

  10. When and where should I arrive for my tour?

  11. What happens if I’m late?

  12. What else can I do while I’m there?

  13. What are your opening hours?

  14. Do you have a cloakroom for luggage storage?

  15. What about comfort on the 2.25 hour Mackintosh's Glasgow Walking Tour?

  16. Can I take photographs during the tour?

  17. Where do the proceeds from my tour tickets go?

  18. Where can I leave feedback?

  19. Why can’t I visit the interior of the Mackintosh Building?

  20. How do I find The Glasgow School of Art?

     

1. What types of tour are available?

  • Mackintosh at the GSA Tour (45 mins)
    Departs 7 days, year round. This interiour tour starts and finishes at the GSA Visitor centre start and finish. Lift access for Wheelchair users and those with limited mobility is available at 11:30am April - September/ 3pm October onwards, with advance booking.
  • Mackintosh’s Glasgow Walking Tour  (2 hrs 15 minutes)
    Selected dates. This outdoor tour starts and finishes at the GSA Visitor Centre. Unfortunately this tour is not suitable for visitors with limited mobility. 

Please note there is no access to the Mackintosh building whilst restoration is underway.

 

2. What do visitors think of the tours?

“Absolutely fantastic tour! Our extremely amiable guide was full of knowledge and obvious passion for the art school…Highly recommended.” (Trip Advisor 2017)

Read more reviews here.

 

3. How do I book tickets?

Book online and receive instant confirmation.  Online bookings close at 8am the on the day. After 8am call +44(0)141 353 4526 or pop into our visitor centre at 164 Renfrew Street, G3 6RF. 

Private group visits: select ‘group booking’ ticket to book exclusive timeslots for up to 20 people.

Lift access: available at 11:30am April - September/ 3pm October onwards. Individuals should add ‘Wheelchair & limited mobility lift access’ places(s) in addition to tickets. Private group bookings should select 'Group booking - with lift access' option. All visitors will be promted to confirm their access requirements during the booking process. 

  • Visit http://www.gsa.ac.uk/visit-gsa/
  • Choose a tour type
  • Select ‘timetables and tickets’
  • Click the ‘BOOK NOW’ button, and the system will guide you through the rest.

All tickets are held under the booking name and issued on the day of the tour from the visitor centre.

 

4. How do I change my booking?

Please book a new tour online, then cancel your original booking or call us.

 

5. How do I cancel my booking?

Refunds are available up to 48 hours (individual tickets) / 1 week (group bookings) before tour departure time.  Email your order number and the number and type of tickets (adult/student etc) you wish to cancel.  The price paid (including booking fee) will be refunded within 14 working days.

 

6. Do you have any guidance for private group visits?

Please visit our ‘group bookings’ pages for guidance on booking private visits, and a handy checklist for private group leaders.

 

7. Are the tours suitable for visitors with mobility difficulties or sensory impairment?

As our tours take place on foot, they may not be suitable for visitors with limited mobility. We will, however, always do our best to accommodate all visitors. 

For the Mackintosh at the GSA Tour (45 mins), use of the passenger lift is available to add to your advance booking online at 11.30am April - September / 3pm October onwards, please see ‘how to book’. 

The Mackintosh’s Glasgow Walking Tour is not suitable for visitors with limited mobility.

If a member of your group has a vision or hearing impairment, a health condition, or a cognitive disability that might impact on their ability to participate in the tour, please contact us before making your booking.  Whilst we do not currently have formal provision in place for disabilities other than limited mobility, we will always do our best to accommodate special requirements and make reasonable adaptations wherever we can.

Please visit our accessibility page for more information.


8. Are the tours suitable for children? 

We are happy to welcome children as part of a family or school group with strict adult supervision to ensure the safety of youngsters along the tour route.  Each tour group of up to 19 children must be accompanied by a responsible adult.  Children’s activity booklets are provided free of charge for younger children on the Mackintosh at the GSA Tour.

 

9. Are all of the tours conducted in English? 

All of our tours are conducted by a Tour Guide in English.  Private group bookings may wish to bring their own translator as part of the group, please provide this information in the online booking process when prompted.

 

10. When and where should I arrive for my tour?


Please arrive 10 minutes before the tour departs to collect your tickets and meet your Tour Guide.  All tours depart from our visitor centre in the Reid building at 164 Renfrew Street, Glasgow G3 6RF. 

 

11. What happens if I’m late?

If you are visiting for a private group tour, the group leader should contact us on +44 (0)141 353 4526 as soon as possible.  Whilst the start time of your private tour can be delayed by up to 20 minutes, the finish time cannot be altered, meaning the duration of the tour will be curtailed for your group.  If you are more than 20 minutes late due to extraordinary circumstances, we may be able to transfer your booking to a later timeslot or date, subject to availability and at our discretion.  Individual latecomers cannot be admitted to join the tour once commenced.

If you have booked individual tickets for a tour, we will try our best to transfer you on to a later tour.  Latecomers cannot be admitted to join the tour once commenced.

Please refer to ticketing terms and conditions for more information on cancellations and refunds.

 

12. What else can I do while I’m there?

While you’re here, we recommend putting aside at least an extra 30 minutes for visiting our world class exhibitions, fantastic visitor centre and the irresistible GSA Shop.  We also have refreshments and rest room facilities on site. All public spaces are wheelchair accessible and located on the ground floor of the Reid building, at 164 Renfrew Street, G3 6RF.

 

13. What are your opening hours?

The visitor centre, GSA Shop and exhibitions spaces are open from 10am – 4:30pm, 7 days a week including public holidays (closed 23/12/17 – 03/01/18 inclusive). 


14. Do you have a cloakroom for luggage storage?

The School has very limited capacity for storage of personal items.  Please avoid bringing any large luggage or equipment with you.  Small items can be left in the visitor centre, subject to the availability of shared locker space.  Please ask for assistance at the ticket desk on arrival.  Items are stored at the owner’s risk and no responsibility will be taken for lost or damaged items.

 

15. What about comfort on the 2.25 hour Mackintosh's Glasgow walking tour?

The tour route is planned with exploration but also comfort in mind.  The tour takes place mainly outside on the streets of Glasgow and goes ahead come rain or shine.  We are equipped with large umbrellas to keep our visitors dry and happy, but please be sure to wear suitable clothing and footwear on the day.  Depending on the pace of the group, your Tour Guide will normally find the visitors an opportunity to use a restroom and grab a quick coffee to drink as you go midway through the tour.

 

16. Can I take photographs during the tour?

On the Mackintosh at the GSA Tour you are welcome to take photographs without flash in the visitor centre and Mackintosh Furniture Gallery. Photography is strictly prohibited within GSA buildings with the exception of these two spaces to protect the privacy and intellectual property of the students and staff at work. 

On the Mackintosh's Glasgow Walking Tour you are welcome to take photographs of any aspect of the exterior of the buildings along the route, however inside the buildings photography is often limited or prohibited, at the individual venues' discretion. We try to make sure that the group is not delayed by extended photo opportunities, and we provide a map so that interesting spots can be revisited after the tour has finished.

We do not allow filming or use of tripods on either of our regularly scheduled tours.

For filming or photography requests outwith the above please follow our guidelines for press here.

17. Where do the proceeds from my tour tickets go?

All of the proceeds from our tour and GSA Shop sales support the educational activities of The Glasgow School of Art and the restoration of the Mackintosh Building.

 

18. Where can I leave feedback?

If you enjoyed your visit, please leave us a review on Trip Advisor.  We are constantly trying to improve, so if we failed to meet your expectations, please email us at tours@gsa.ac.uk and we will do everything we can to make it right! 

 

19. Why can’t I visit the interior of the Mackintosh building?

On the 23rd May 2014, the Mackintosh building was ravaged by fire.   Restoration is now underway, however access for staff and students, as well as the public, has been suspended until 2019.  Please visit our restoration pages for more information, join our mailing list to keep up to date and take part in our current tour programme to learn about the School, and Charles Rennie Mackintosh, and to view our Collections in the meantime.

 

20. How do I find The Glasgow School of Art?

The visitor centre is located in the Reid building at 164 Renfrew Street, G3 6RF, directly opposite the famous Mackintosh Building.  Please visit ‘how to find us’ for travel directions.